1. Information We Collect
When you engage with our services and purchase our hardware wallets, we may gather the following information categories:
- Personal Details: Complete name, email address, and shipping information provided during order processing
- Technical Data: IP address, browser type, and device characteristics for security monitoring and service optimization
- Transaction History: Records of purchases and payment method preferences (excluding any cryptographic key material)
- Customer Correspondence: Records of support interactions via email or messaging platforms
Critical Assurance: We never collect, store, or have access to your cryptocurrency private keys or recovery phrases.
2. Purposes of Information Processing
We utilize your information for these specific business purposes:
- Process and fulfill your hardware wallet orders
- Deliver technical support and customer service
- Improve our product designs and user experience
- Identify and prevent fraudulent transactions
- Comply with regulatory obligations and legal requirements
We maintain a firm policy against selling or trading your personal information to third parties.
3. Security Measures Implementation
We employ comprehensive security protocols to protect your information, including:
- End-to-end encryption using TLS 1.3 protocols
- Payment Card Industry Data Security Standard (PCI DSS) compliance
- Regular security audits and vulnerability assessments
- Role-based access controls with multi-factor authentication
While we implement industry-standard protections, no electronic storage method can guarantee absolute security.
4. Third-Party Service Providers
We share necessary information with trusted service partners including:
- Shipping Providers: FedEx, UPS for order delivery coordination
- Payment Processors: Stripe, PayPal for secure transaction handling
- Analytics Services: Google Analytics with anonymized data collection
All third-party providers adhere to strict data protection agreements compliant with global privacy regulations.
5. Your Privacy Rights
Depending on your location, you may exercise the following rights:
- Access the personal information we maintain about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information where applicable
- Opt-out of marketing communications
- Withdraw previously given consent for data processing
To exercise these rights, please contact us at support@Litinex.com with verification details.
6. International Data Transfers
As a global company, your information may be processed in various locations including:
- Our fulfillment centers in the European Union and Asia-Pacific regions
- Cloud storage facilities across multiple geographic zones
We ensure adequate protection for international data transfers through Standard Contractual Clauses and other approved mechanisms.